Frequently Asked Questions
Everything you need to know about your Western gear and shopping experience.
How do I know what size cowboy boot to order?
Most western boots run slightly larger than standard athletic shoes. We recommend ordering a half-size smaller than your typical sneaker size, or consulting our specific brand size charts for the perfect fit.
What is your return policy for boots and apparel?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that boots must show no signs of wear on the soles to be eligible for a full refund.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
Do you offer hat shaping or custom fitting?
Yes, we offer professional hat shaping services at our physical retail locations. For online orders, hats are shipped in their original factory crease to ensure they arrive safely.
Are the leather products authentic?
Absolutely. Skip's Western Outfitters only stocks genuine leather and exotic skins from reputable brands. Every pair of boots and leather belt is guaranteed to be authentic high-quality material.
How can I track my package?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery progress.